Refund policy
CAN I RETURN AN ITEM?
Yes! We accept returns only if the items condition is not as described. Unfortunately we cannot accept returns on items due to sizing errors. We have a strict 7 day return policy.
LOST OR MISSING PARCEL.
IF in any circumstance an item is to be lost/missing during postage and you have chosen '24hr' delivery (free) you will only be covered up to £150 in compensation. PLEASE USE THIS SHIPPING METHOD AT YOUR OWN RISK FOR ANY ITEMS THAT ARE OF A HIGHER VALUE. For the £7 delivery option maximum compensation for a lost/missing is £2,500.
WHAT IS THE PROCESS FOR RETURNING AN ITEM?
If you do decide to return an item, you must ensure that it is sent with the all the original tags, packaging and with the returns form filled out correctly. The postage is at the buyers expense and should be sent with 'Tracked & Signed Delivery' to ensure that no problems occur and the tracking of the product can be used in the case of it being lost. The purchase must be returned without any damage to the product, which can consist of smoke smell, pet hair etc. The returns form can be sent out via an email or by post at the buyers expense. Failure to comply with these instructions and the return cannot be processed.
RETURNS FROM OUTSIDE OF THE UK
Non EU customers are unable to return goods due to import duties, if you received the wrong item or the goods are faulty then returns from outside of the EU must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to stop them being held at customs. Any charges related to customs are payable by the customer and not by us.
*Please note any return will be subject to a 8% restocking fee. This is due to the fees lost through the transaction.